Privacy policy
Last updated 10 November 2026
This policy explains how OurByt ("we", "us") handles your personal data when you use the OurByt app and this website. We collect only what we need to run the service, we don't sell your data, and we keep it only as long as we need it.
1. What we collect
- Account: your email address, your name if you share it through Apple or Google sign-in, your home country, and the devices you sign in on.
- eSIM and data: your eSIM's identifiers, the plans you buy, and how much data you have used. We don't see which websites or apps you use.
- Calls and texts: the numbers you call or text and that call or text you, call times and durations, cost, voicemail recordings, and the content of texts so we can show them to you. We don't record calls.
- Contacts: if you allow access, the app reads your contacts on your phone to show names. We don't upload your address book.
- Payments: what you bought, when and for how much. Card details are handled by our payment processor and never reach our servers. Store purchases are confirmed with Apple or Google.
- Identity documents: only for numbers in countries that legally require them, such as ID and proof of address.
- Support: messages you send us and our replies.
- Technical: app version, device model, push notification tokens, IP address (used to suggest your home country and to prevent fraud), and crash reports.
- App usage: unless you turn it off, which screens you open and which features you use in the app, such as starting a checkout or placing a call, linked to your account ID. Never your email, phone numbers, contacts or the content of calls and texts.
2. Why we use it
- To provide the service you asked for (performing our contract with you): setting up your eSIM and plans, connecting calls and texts, running numbers, taking payments, and support.
- To keep OurByt safe (our legitimate interests): preventing fraud and abuse, securing accounts, and fixing problems.
- To improve OurByt (our legitimate interests): app usage analytics show us where the app is confusing or failing. You can turn them off in the app under Account, Usage analytics.
- To meet legal duties: tax and accounting records, telecom rules such as identity checks for some numbers, and lawful requests from authorities.
- To tell you about your services: plan and renewal reminders, low credit, and important changes. Marketing messages only with your consent, and you can turn them off any time.
3. Who we share it with
We share data only with companies that help us run OurByt, and only what each one needs:
- eSIM network partners, to issue your eSIM and plans;
- telecom carriers, to connect calls and texts and to provide numbers;
- our payment processor, and Apple and Google for in-app purchases;
- cloud hosting, storage, email delivery and push notification providers;
- crash reporting, service monitoring and product analytics tools.
These companies act on our instructions and must protect your data. We may also share data if the law requires it, to protect people from harm, or as part of a sale or merger of our business, in which case this policy keeps applying. We never sell your personal data.
4. How long we keep it
- Text messages: deleted or anonymised after 6 months.
- Call history: deleted or anonymised after 12 months.
- Notification content: emptied after 30 days.
- Identity documents: deleted 30 days after the check is complete, unless a carrier rule requires longer.
- Payment and accounting records: kept for as long as tax law requires, usually 6 to 7 years, without call or message content.
- Account data: kept while your account is open. When you delete your account we erase your personal data within 30 days, except records the law requires us to keep.
5. Security
All traffic is encrypted in transit. Text messages and identity details are encrypted at rest. Identity documents and voicemail are stored encrypted and shared only through short-lived links. Sign-in uses one-time codes or Apple and Google, with no passwords to steal, and you can add an app lock with Face ID or a passcode.
6. Your rights
Depending on where you live, you can ask to see a copy of your data, correct it, delete it, restrict or object to how we use it, or receive it in a portable format. You can delete your account yourself in the app. For anything else, email support@ourbyt.com. We reply within 30 days. You can also complain to your local data protection authority.
7. International transfers
Our servers are in the European Union. Some partners, such as telecom carriers in the countries you call or hold numbers in, process data elsewhere. Where data leaves your region, we use legal safeguards such as standard contractual clauses.
8. Children
OurByt is not for anyone under 18, and we don't knowingly collect children's data.
9. This website and cookies
Our hosting provider keeps standard server logs, such as IP address and pages requested, for security.
The OurByt app does not use cookies or this website's analytics. Its own usage analytics are described in section 1 and are stored in the European Union.
10. Changes and contact
We'll update this policy when our practices change and show the date at the top. For important changes we'll tell you in the app or by email. Questions or requests: support@ourbyt.com.